Privacy Notice
This Privacy Notice explains how DDO IP Enterprise ("DDO IP", "we", "us" or "our") collects, uses, and safeguards information when you visit ddoip.my or use its forms and contact channels. It should be read together with our PDPA Notice, which sets out the specific disclosures required under Malaysia's Personal Data Protection Act 2010. Where the two documents overlap, the PDPA Notice governs how we handle personal data collected through this website.
1. Who this applies to
This notice applies to anyone who visits this website, whether or not they go on to use the filing form or the quotation estimator — including applicants, their authorised representatives, and foreign associates submitting on an applicant's behalf.
2. Information we collect
2.1 Information you provide
When you complete the filing form or the quotation estimator, we collect the details described in our PDPA Notice, along with any documents or images you attach (such as identity/registration documents and logo files). If you contact us by email or through the WhatsApp button on this site, we also receive whatever information you choose to share in that conversation.
2.2 Information collected automatically
Our website uses Cloudflare's privacy-focused web analytics ("Cloudflare Web Analytics") to understand overall traffic to the site (for example, how many people visit, and which pages they view). This tool is designed not to use cookies or to track individuals across websites, but it does process technical information such as your IP address and browser type at the point of the request. We do not otherwise set tracking or advertising cookies on this website.
3. How we use your information
We use the information described above to operate this website, to prepare quotations, to process and act on trademark filing submissions as described in our PDPA Notice, to respond to enquiries, and to monitor, maintain and improve the security and performance of the site.
4. Who we share it with
We share information as described in section 5 of our PDPA Notice — principally with MyIPO and, where relevant, foreign IP offices or agents, our cloud service provider (Google Workspace), and certified translators where you have instructed us to arrange translation. Our website hosting provider and Cloudflare (for analytics and security) also process limited technical data as part of operating this website. If you message us via the WhatsApp button on this site, that conversation is handled through WhatsApp, which is operated by Meta Platforms, Inc. and subject to WhatsApp's own privacy terms.
5. Where your information is stored
Submissions and attachments are stored in our Google Workspace account (Google Sheets and Google Drive), which may involve storage on servers located outside Malaysia. See section 6 of our PDPA Notice for how we address cross-border transfer under the PDPA.
6. How long we keep it
We retain information collected through the forms on this website for the period described in section 10 of our PDPA Notice. General website analytics data is retained by Cloudflare in accordance with Cloudflare's own retention practices.
7. Security
Submissions are transmitted directly from your browser to our own Google Workspace account rather than through a third-party form-hosting or image-hosting service. We use access controls and reasonable technical safeguards to restrict who within DDO IP can view submitted information, consistent with the Security Principle under the PDPA.
8. Your rights
You have the rights described in sections 4 and 9 of our PDPA Notice, including the right to request access to, and correction of, your personal data, and to withdraw consent. Please contact us using the details in section 11 below to exercise these rights.
9. Children
This website is intended for use by adults and businesses seeking intellectual property filing services. We do not knowingly collect personal data from children, and trademark applications generally require the applicant to have legal capacity to hold and enforce the resulting rights.
10. Changes to this notice
We may revise this Privacy Notice from time to time. Any changes will be posted on this page with an updated "Last updated" date.
11. Contact us
If you have any questions about this Privacy Notice or how we handle your information, please contact us at ddo.ip101@gmail.com or +6010 458 5762.